Refund Policy

Legal Disclaimer – VoltsAt
VoltsAt provides energy-saving and related products through third-party suppliers and manufacturers. By using our website and purchasing from us, you agree to the following:

1. Product Information

   • We strive to ensure all product descriptions, images, and details are accurate and up to date. However, minor variations in colour, design, or features may occur due to supplier updates.

   • VoltsAt is not the manufacturer of all products. We cannot guarantee that product specifications provided by suppliers are error-free.

2. Liability

   • VoltsAt is not liable for any direct, indirect, or consequential damages arising from the use or misuse of products purchased through our store.

   • Customers are responsible for ensuring that products are suitable for their intended use and comply with local regulations.

3. External Links

   • Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these websites.

4. No Professional Advice

   • Any information provided on this site (including blog posts, guides, or product descriptions) is for general information only and should not be taken as professional, legal, financial, or technical advice.

5. Legal Jurisdiction

   • This website is operated in the United Kingdom. By using our services, you agree that any disputes will be governed by UK law.

Refund & Returns Policy – VoltsAt

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Returns

• You have 14 days from the date you receive your order to request a return.

• Items must be unused, in their original packaging, and in the same condition that you received them.

• To start a return, contact us at support@voltsat.com with your order number and details.

Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable unless the item is faulty or damaged.

Exchanges

• We only replace items if they are defective or damaged. Please email us with photos as proof.

Exceptions / Non-Returnable Items

• Certain items (e.g., perishable goods, hygiene products, or customised orders) cannot be returned. Any exceptions will be clearly noted on the product page.

Late or Missing Refunds

• If you haven’t received your refund after 10 business days, first check with your bank or card provider. If you still have not received it, contact us at support@voltsat.com.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.