300W Power Station with 100W Solar Panel

 At VoltsAt, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we’re here to help.

Returns

You have 14 days from the date you receive your order to request a return.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Certain products (such as perishable goods, custom items, or health & hygiene-related products) cannot be returned for safety reasons.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, a refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable. If you received free shipping, the cost of return shipping may be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your item.

How to Request a Return

Email us at support@voltsat.com

with your order number and reason for return.

We’ll provide you with instructions and the return address.

You are responsible for return shipping costs unless the item is defective or incorrect.

 At VoltsAt, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of information:

Personal details: name, email address, phone number, billing and shipping address.

Order information: products purchased, payment method, transaction details.

Technical data: IP address, browser type, device information, cookies.

Communication data: messages you send us via email, chat, or forms.

2. How We Use Your Information

We use your data to:

Process and deliver your orders.

Provide customer service and respond to inquiries.

Improve our website, services, and user experience.

Send important updates about your order or account.

Comply with legal and regulatory obligations.

3. Sharing Your Information

We do not sell your personal data. However, we may share information with:

Service providers (e.g., payment processors, shipping carriers).

IT and website hosting partners who help us operate VoltsAt.com.

Legal authorities if required by law.

4. Cookies

We use cookies to improve website functionality, analyze traffic, and personalize your experience. You can manage or disable cookies through your browser settings.

5. Data Retention

We keep your personal data only as long as necessary for the purposes stated in this policy or as required by law.

6. Your Rights (GDPR)

As a UK/EU customer, you have the right to:

Access the personal data we hold about you.

Request correction or deletion of your data.

Restrict or object to processing of your data.

Request data portability.

Withdraw consent to marketing communications at any time.

To exercise your rights, please contact us at: support@voltsat.com

.

7. Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

📧 support@voltsat.com

🌐 www.voltsat.com

 At VoltsAt, we aim to deliver your orders quickly and reliably. Please review our shipping policy below.

1. Processing Time

Orders are typically processed within 2–5 business days after payment confirmation.

You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Times

UK Orders: Estimated delivery time is 5–10 business days.

International Orders: Estimated delivery time is 10–20 business days, depending on the destination and customs.

Delivery times are estimates and may vary due to courier delays, customs clearance, or peak seasons.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Free shipping may be available on selected products or promotions.

4. Order Tracking

Once your order has shipped, you will receive a tracking number by email.

You can track your shipment directly through the courier’s website.

5. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and fees imposed by your country.

These charges are the responsibility of the customer.

6. Incorrect Address or Failed Delivery

Please ensure your shipping details are correct at checkout.

We are not responsible for delays or lost orders due to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

We will work with the courier to resolve the issue.

8. Contact Us

For questions regarding shipping, please contact us at:

📧 support@voltsat.com

🌐 www.voltsat.com